Complaints Policy

At OVAH Fitness, we take customer complaints seriously and are committed to resolving them promptly and to your utmost satisfaction. If you have a concern or complaint, we encourage you to reach out to us. You can contact us directly by email us at

When you bring forth your complaint, please provide us with the following information:

  • Your order number
  • Your full name
  • Your address
  • The reason for your complaint

Any complaint, whether verbal or written, will be promptly forwarded to the relevant department manager and our general manager. We will also acknowledge your complaint in writing without delay and may contact you to seek further clarification if necessary.

We are committed to conducting a thorough investigation in collaboration with the relevant department manager to understand the nature and scope of your complaint and identify the cause. Throughout this process, we will keep you informed and engage in discussions regarding our findings and proposed response.

Our goal is to provide you with our final response as quickly as possible, and we guarantee a response within eight weeks of receiving your complaint. Once we have provided our final response, we will consider the complaint closed. Please note that our resolution efforts are intended to ensure fairness for all parties involved and do not affect your legal statutory rights.

If you remain unsatisfied with our final response regarding a product or service complaint, you have the following options for further consideration. Please inform us of any specific areas where we may have fallen short so that our general manager can explore additional avenues to resolve your complaint